Privacy Policy for Mist Haven Wash

At Mist Haven Wash, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our site and services.

1. Information We Collect

We collect various types of information to provide and improve our car wash and detailing services.

1.1 Personal Information You Provide Directly:

• Contact Information: Such as your name, email address, phone number, and physical address when you schedule an appointment or contact us.
• Vehicle Information: Make, model, license plate number, and any specific detailing requests or preferences related to your vehicle.
• Payment Information: While we process payments through secure third-party processors, we may collect billing details necessary for transactions. We do not store sensitive payment card information on our servers.
• Communications: Records of your correspondence with us, including inquiries, feedback, and customer service interactions.

1.2 Information Collected Automatically:

• Usage Data: Information about how you interact with our site, including pages visited, time spent on pages, links clicked, and other similar statistics.
• Device Information: Such as your IP address, browser type, operating system, and unique device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site usage, and improve our services.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing Services: To schedule and deliver our car wash and detailing services, including exterior wash, interior cleaning, waxing & polishing, undercarriage wash, tire shining, ceramic coating application, headlight restoration, engine bay cleaning, and full detailing packages.
• Communication: To send appointment confirmations, service updates, promotional offers, and respond to your inquiries.
• Service Improvement: To understand how our site and services are used, conduct research and analysis, and improve the quality and range of our offerings.
• Personalization: To tailor your experience and present services that may be of interest to you.
• Security and Fraud Prevention: To protect our site, services, and customers from fraudulent or illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing and Disclosure of Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our site, conducting our business, or providing services to you (e.g., payment processors, scheduling software, analytics providers). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Compliance with Law: When required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.
• Rectification: The right to request correction of inaccurate or incomplete personal information.
• Erasure: The right to request the deletion of your personal information, under certain conditions.
• Objection: The right to object to the processing of your personal information, under certain conditions.
• Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

6. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and revise the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: